Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with us. We are committed to delivering your order safely, quickly, and reliably across the United Arab Emirates (UAE) and Saudi Arabia (KSA).

1. Shipping Locations

We currently ship orders to:

• United Arab Emirates

• Saudi Arabia

Shipping availability may vary depending on the product, delivery address, and courier coverage.

2. Order Processing

Orders are normally processed within 1–3 business days after payment or order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

Once your order has been shipped, you will receive your tracking details, where available.

3. Delivery Times

Estimated delivery times are:

UAE: 2–5 business days
Saudi Arabia: 3–7 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to high order volumes, public holidays, weather conditions, courier issues, customs procedures, or circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions or special delivery offers. Any such offer will be clearly stated on our website.

5. Tracking Your Order

When tracking is available, we will provide you with a tracking number or tracking link after your order has been dispatched.

Please allow up to 24–48 hours for tracking information to become active after dispatch.

6. Delivery Address

Please make sure your shipping information is accurate and complete before placing your order.

We are not responsible for delays or failed delivery caused by an incorrect, incomplete, or outdated shipping address provided by the customer.

If you notice an error in your address, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that address changes can be made after an order has been processed or shipped.

7. Failed or Missed Delivery

If the courier is unable to deliver your order because nobody is available, the address is incorrect, or the customer cannot be contacted, the courier may attempt redelivery or return the package to us.

Additional delivery charges may apply for returned or re-shipped orders caused by incorrect customer information or repeated failed delivery attempts.

8. Damaged Packages

Please inspect your package when it arrives.

If your order arrives visibly damaged, please take clear photos of the package and the product and contact us as soon as possible, preferably within 48 hours of delivery.

We will review the issue and work with you to determine the appropriate solution.

9. Delayed or Lost Orders

Although we work with reliable delivery partners, shipping delays can occasionally occur.

If your order appears to be significantly delayed or lost, please contact our customer support team with your order number. We will contact the courier and investigate the shipment.

10. Customs and Import Charges

For orders shipped internationally or across borders, customs duties, taxes, clearance fees, or other charges may apply depending on the destination and applicable laws.

Where such charges are imposed by the relevant authorities, they may be the customer's responsibility unless otherwise stated at checkout.

11. Contact Us

For questions regarding shipping or your order, please contact our customer support team.

Email: [your email address]
WhatsApp: [your WhatsApp number]
Business Hours: [your business hours]

Please include your order number when contacting us so we can assist you more quickly.